A new dawn for casework management

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It’s all too common a tale when you’re a local councillor. As a prominent figure in the local community, people may come to you with problems at any moment  – and all you’re trying to do is buy some groceries. Fitting your public role into your private life can be tough.

But you did sign up to this. Your community should feel like it can rely on you, that you’re approachable and trustworthy. And so juggling your bags and their concerns, you reach for your notebook to record their case. You scribble it down. Done.

That’s not the end though. When you get home, you’ve got to start the cogs of local democracy turning to get this problem solved. Only you’ve mislaid the note. You can’t remember their exact address. What were the finer details of their noise complaint again?

There’s a better way to stay organised.

Helping you to help them

For over 10 years, councillors across the UK have been using eCasework to record, track and complete cases brought to them by their public. It’s a useful tool, taken on centrally by Lambeth Council and Rotherham Council to help their councillors improve life for local residents. But as with everything, there comes a time when you need to do a bit of maintenance, tinker with things and make improvements. So we’re building a new version.

A new era

Without a doubt, technology plays an important role in the lives of most people. Technology has been helping businesses everywhere become more efficient and provide better services. There’s also a growing trend for councillors to become more active online and engage digitally with their local community.

With all of that in mind, the new version of eCasework is being designed from the ground up. Paying particular attention to mobile devices, scenarios like the mislaid note will become a thing of the past. Next time a neighbour raises a concern, you’ll be primed and ready to help. They can track the case too. You’ll be able to see if it’s part of a larger issue. Your casework can even start to inform local policy.

We want to help you

  • be a local champion
  • stay on the ball with community developments
  • engage personally with residents and business, and
  • get things done.

Join us!

Keep an eye on this blog or join us on Twitter to hear about all the latest developments. Current eCasework members can claim a discount on the new version now.

Thanks for reading!

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