New in eCasework: email for assistants

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Though you might be a local hero to some, there are times when even the most accomplished councillor needs to call on a helping hand. These democratic angels come in the form of assistants – known as council officers or Members Services to some – and can help councillors by making enquiries or ensuring the council acts upon residents’ problems. Given that assistants can be so instrumental in making things better for local people, we thought they should have the tools to make a difference.

This morning we released a new version of eCasework (v.0.1.10, if you’re interested!) which allows your assistants to send emails from cases. All messages sent out are recorded in the case, and any replies received are added as an update, forming a full history of the conversations that helped solve a case. There’s no need for you or your assistants to change any settings as the update is now available to all users.

That’s what we’ve been up to the past few weeks. What have you been doing? Keep up to date with all our goings on and join the eCasework mailing list.

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