New in eCasework: Learn how to use the app

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Whilst you’re out there helping local residents, we’re over here at eCasework HQ tinkering with the app to make it better. Each fortnight we roll these improvements into a new release and send it on its merry way to councillors across the United Kingdom.

And this seems like the ideal time to welcome all new councillors, who were elected to represent their ward during the recent local elections in England. Congratulations!

Learn how to use the app

Given that knowledge is power, we thought we’d make it easier for you to start using eCasework by introducing on-screen guides. The Getting Started guide is always available from the support portal, but click on the Help button to be shown around the features.

Click the Help button to follow on-screen guides.

Click the Help button to follow on-screen guides.


Please let us know what you think about this feature as we’re keen to add more guides if you find them useful.

Are your constituents on social media?

In all likelihood, the people that elected you are on social media and you’ll want to keep track of that. It gives you an opportunity to try another way of getting in touch in case normal channels aren’t working. That’s why we’ve given you the ability to add Twitter, Facebook and LinkedIn details alongside the email address, phone number and postal address for any contact in your address book. (We’ll be adding social media support in the future, meaning you can collect cases from anywhere!)

Delete files & attachments

If your digital filing cabinet is heaving at the bulk of files it holds, you can now get rid of any unnecessary files and attachments. If the file is attached to a case, you’ll have to detach it from case before we’ll let you scrap it – a wee safety net for you during busy days.

That’s what we’ve been up to the past few weeks. What have you been doing? Keep up to date with all our goings on and join the eCasework mailing list.

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